FAQs

FAQs

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FAQs

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No, you can use our guest checkout if you want.

If you check out as a guest you won’t receive these benefits:

Faster checkout – we’ll safely store your delivery information for your next purchase.Easily check on the status of your orders.View order history.

Creating an account is simple. It’ll allow you to checkout with ease, receive updates and check the status of your orders.

Click here to create an account.

If you for any reason cannot create your account, contact our Customer Care Team email them at [email protected].

If you’ve forgotten your password, please use the “Forgot your password?” link on the account sign-in page.

You will receive an email with a link to reset your password.

Delivery

Yes, we ship to Europe using standard delivery. (8-10 working days)

Please refer to the delivery information for the estimated delivery date.

UK Standard Delivery (4-5 Working Days)

UK Second Class Delivery (2-4 Working Days)

UK First Class Delivery (1-3 Working Days)

UK Next Day Delivery (by 1PM next working day, weekdays only)

EU Standard Delivery (8-10 Working Days) 

We aim to dispatch all orders within 1-2 working days. If you wish to receive your order using next day delivery, orders must be placed before 1pm.

We process orders Monday through to Friday 9am-5pm excluding bank holidays. Any orders we receive outside of these times will be processed the next working day. Next day delivery orders received after Friday 1pm will be processed on the next working day (Monday).

Please bear in mind during busy periods, couriers might have a slight delay when delivering packages.

Order Queries

If you’re experiencing problems placing an order, please contact us on [email protected], and we’ll be more than happy to help.

 
 

If the order has already been dispatched,  we are not able to cancel it. Once you have received the items, please get in touch with our Customer Care Team and send them back to us in their original condition and we will refund your purchase.

If you are missing an item from your order, please get in touch as soon as possible and we’ll look into this for you.

If this is the case, please contact our Customer Care Team, email them at [email protected].

Please do not dispose of any packaging as you may be asked to return or provide pictures.

Returns

At Sunnamusk, we always try our best to package your items securely, so they are not damaged in transit. However, sometimes they might suffer some damage whilst on their way to you.

If this is the case, please contact our Customer Care Team, email them at [email protected].

Please do not dispose of any packaging as you may be asked to return or provide pictures.

If for whatever reason you’re not satisfied with your order, you can return any unopened products to us. Ensure the item is still in its original condition, unopened and is returned to us securely.

We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase.

To arrange a return, refund or replacement:

If this is the case, please contact our Customer Care Team, email them at [email protected].

Please include the following information:

Name
Email Address
Order Number
Product Code
Reason for return

Please also include whether you would like a refund, an exchange or a replacement. 

Please send your items to:

Sunnamusk London
Unit 5 Manchester Way
Heathway Industrial Estate
Dagenham
Essex
RM10 8PN

Returns, exchanges and replacements are processed as soon as we receive your items. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. 

Oil custom filled products in clear or crystal bottles are exempt.

We offer a full refund and exchange on packaged, sealed items within 14 working days of purchase. Please ensure the item is still in its original condition, unopened and is returned to us securely.

Oil custom filled products in clear or crystal bottles are exempt.

Payment

We currently accept VISA, Mastercard, PayPal and COD.

You can use your promo code during the checkout process.

Please make sure the code is successfully applied to your order before completing the purchase, as we will not be able to apply codes and discounts afterwards.

If you haven’t got a promo code. We do run offers and promotions from time to time. To keep up to date and ensure you receive a code, whenever possible. Subscribe to our newsletter.

CAN’T FIND AN ANSWER?

In most cases, you’ll be able to use our FAQs to resolve your issue. If not, please don’t hesitate to get in touch.